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Support
Help with ShowUp on the web (showuproom.com) and on iPhone.

Contact us

Email admin@showuproom.com and a real person will get back to you, usually within a day or two.

Inside the app, you can also go to Settings › Report a bug or share an idea. It goes straight to the ShowUp team, and you can add a screenshot.

Getting started

What is ShowUp?

ShowUp is a place to share what you and your friends are watching. You keep lists of your shows, rate them, and see what people in your Living Rooms are watching and loving, so your next show comes from people whose taste you trust.

How do I sign in?

On the website, Gmail users can tap Continue with Google. With any other email, tap Continue with email and we'll email you a sign-in code to type in. There's no password to remember.

I didn't get my sign-in code

Still stuck? Email admin@showuproom.com.

How do I put ShowUp on my phone's Home Screen?

Go to Settings › Add ShowUp to Home Screen for step-by-step instructions for your phone.

Friends and Living Rooms

How do I invite a friend?

Open a Living Room and tap + Invite a Friend. On a phone you can text the invite straight from there; on a computer, copy it and paste it into a text or email.

Can I be in more than one Living Room?

Yes. You can create a room for family, one for friends, one for work, and so on. Your shows and ratings show up in each room you belong to.

Alerts

What alerts does ShowUp send?

How do I turn alerts on or off?

Go to Settings. Turn on Phone alerts, then use the switches below it to choose which ones you want.

Safety

How do I report a comment or a person?

Tap the ··· next to a comment, or on a person's page, and choose Report. Reports are private, and the person won't know who reported them. We review reports and act on them within 24 hours.

How do I block someone?

On their page, tap ··· and choose Block. You won't see their comments, posts or shows, and they won't send you alerts. To undo it, go to Settings › Blocked people.

Your account

How do I change my name or details?

Go to Settings › Edit Profile.

How do I delete my account?

Go to Settings › Delete My Data. This permanently deletes your account and everything in it, including your shows, ratings and comments. Any Living Room you created is handed to another member. This can't be undone.